frequently asked questions
General Questions
All our repairs or installations are carried out on fixed prices that are agreed before work starts so you know exactly what you’re paying, no hidden costs
All our plumbers are NVQ qualified and our boiler and heating engineers are Gas Safe registered and have public liability insurance.
No we don’t charge for driving to your property, we only charge for the time on site and diagnostic work.
We cover towns and surrounding areas in Essex & London
Maintenance services
The duration of a repair depends on the complexity of the issue. However, our plumbers and gas engineers aim to complete repairs as efficiently as possible while ensuring high-quality work.
Boiler manufactures recommend you have your gas boiler serviced every 12 months to ensure optimal performance and its safety.
We offer a yearly no obligation reminder service
You can contact us by phone, text, WhatsApp or email, we will reply promptly during working hours, out of hours soon as we can the next day
We will help our customers with any plumbing, heating or gas work no matter how big or small it is.
Pricing and payments
We except credit/debit cards, bank transfer and cash on completion of works.
All our jobs come with a written invoice with the works carried out and your warranty.
All plumbing, heating and gas work completed by us comes with a one year warranty on labour plus the manufactures warranty on parts.
How our service works
Contact us
You can contact us by phone, text, Whatsapp or email for any bookings or enquires in or out of hours
Book an appointment
We will ask a few questions about the work you want done, get your details and book the appointment in
Job done
Once the plumber has completed the work you will receive a written invoice for the payment and guarentee
